📜 Terms & Conditions – Golden Coil Mattress LLC
Welcome to Golden Coil Mattress! By purchasing from us, you agree to the following terms and conditions, which ensure a smooth, transparent experience for both you and our team.
💳 Orders & Payment
• All orders must be paid in full at the time of purchase.
• We accept major credit cards, Affirm, Klarna, and other approved payment methods.
• Prices are subject to change without notice, but confirmed orders will not be affected.
📦 Shipping & Delivery
• Orders are processed within 1 business day.
• Delivery times vary by location and shipping method. Estimated delivery windows are provided at checkout or scheduled via phone.
• Golden Coil Mattress, LLC is not responsible for delays caused by carriers, weather, or incorrect shipping information.
Backorders & Pre‑Orders
• Estimated Shipping dates are provided for reference only and may change based on supplier availability or shipping conditions.
• Payment may be processed at the time of order to reserve inventory.
• Customers will be notified of significant delays and may choose to modify or cancel the order.
🔁 Returns & Exchanges – Terms & Conditions
90-Day Sleep Trial (Local Orders Only)
We offer a 90-Day Sleep Trial exclusively to customers located within San Diego County, CA. We want you to love your Golden Coil mattress. Our 90‑Day Sleep Trial is designed to give you peace of mind, flexibility, and confidence — without the confusion or fine print you’ll find at big-box stores. Sleep comfortably knowing we’ve got your back.
Comfort Exchange Details
To keep the process smooth and fair, our trial includes the following guidelines:
1. One Exchange Per Mattress
Each mattress qualifies for one comfort exchange during the 90‑day period.
2. Mattress Protector Required
A waterproof mattress protector must be used from day one.
Mattresses with stains, odors, or damage are not eligible for exchange.
3. $99 Exchange Fee
A flat $99 exchange fee applies to all comfort exchanges.
This covers transportation, handling, and sanitation costs.
4. Exchanges Only — No Refunds
The sleep trial allows for exchanges, not refunds.
This ensures we can continue offering premium service and fair pricing.
Trial applies only to new, non-clearance mattresses purchased at regular pricing
5. Condition Requirements
To qualify for an exchange, the mattress must be:
• Clean
• Undamaged
• Free of stains or odors
• Used on a proper foundation or base
6. Exclusions
The sleep trial does not apply to:
• Clearance or floor models
• Mattresses purchased at a heavy discount
• Mattresses without a protector
• Mattresses showing signs of misuse or neglect
Mattress Returns
Mattresses may be returned 14 days after Shipping. if unused, undamaged, and still sealed in original packaging. Opened mattresses are final sales. Original Shipping fee is not refundable. Golden Coil Mattress, LLC will provide a return slip label at no cost to customer for returns. Returns are free of shipping charge.
All Product Returns
Adjustable bases, metal frames, Accessories, and furniture may be returned 14 days after Shipping, only if unopened and or unassembled.
Once assembled or removed from original packaging, these items become final sale.
If a product arrives damaged or defective, we will repair or replace it under the manufacturer’s warranty.
Final Sale Items
Opened mattresses, opened accessories, clearance items, and floor models, are non-returnable unless defective upon arrival.
Return Window
Non‑mattress products may be returned or exchanged within 14 days of purchase.
Refunds
Refunds are issued to the original payment method within 5 business days after inspection.
Return Fees
A $79 return pickup fee may apply depending on the item and location.
Customers may also bring eligible items back to the store at no charge.
Delivery Fee (setup Fee)
delivery fee is not refundable
Start a Return
To initiate a return, contact us at:
📞 619‑591‑2200
📧 customerservice@goldencoilmattress.com
Please include your order name and date and reason for return.
✅ Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms & Conditions. These terms apply to all users, including browsers, customers, and merchants. If you do not agree, please refrain from using our site.
🚫 Use Restrictions
You agree not to:
• Use our site for unlawful purposes.
• Copy, reproduce, or exploit any content without written permission.
• Upload viruses, malicious code, or attempt to gain unauthorized access to our systems.
🛑 Warranty
• Golden Coil mattresses include a 10‑year limited warranty covering manufacturing defects.
• Warranty does not cover normal wear and tear, misuse, or damage caused by improper setup.
• Proof of purchase is required for all warranty claims.
Warranty Registration
• Register your mattress within 30 days of delivery to activate full coverage.
• Warranty covers manufacturing defects only.
• Unregistered mattresses may be subject to limited coverage or delays in service.
📋 Product Information
We strive to provide accurate descriptions and images. Slight variations in color, texture, or dimensions may occur. Specifications are subject to change without notice.
🧠 Intellectual Property
All content on this website—including logos, product names, images, videos, and written materials—is the property of Golden Coil Mattress LLC or its licensors. Unauthorized use is prohibited.
🔐 Privacy & Security
Your personal information is handled securely and used only for order fulfillment and communication. We do not sell or share your data with third parties, except as necessary to process payments, fulfill orders, or comply with legal obligations. See our [Privacy Policy] for details.
🎁 Promotions & Special Offers
• Promotions are valid only during the advertised period.
• Discounts and bundle pricing cannot be combined unless explicitly stated.
• Promotional items may be final sale unless defective.
• Golden Coil complies with Minimum Advertised Price (MAP) policies.
• Eligibility may be limited to specific products or customer groups.
• Once expired, standard pricing applies.
💳 Payment Disputes & Chargebacks
Customers are encouraged to contact Golden Coil Mattress LLC before initiating a chargeback. Fraudulent chargebacks may result in account suspension or legal action.
⚖️ Legal & Governing Law
These terms are governed by the laws of the State of California. Golden Coil Mattress LLC reserves the right to update these terms at any time. Updates will be posted on our website.
🛡️ Limitation of Liability
Golden Coil Mattress LLC is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
🧍 Customer Conduct
We reserve the right to refuse service, cancel orders, or restrict access in cases of suspected fraud, abusive behavior, or violation of these Terms & Conditions.
⚖️ Dispute Resolution
Any disputes will be resolved through binding arbitration in California, unless otherwise required by law. Class actions are waived.
🛠️ Website Maintenance & Force Majeure
Occasional downtime may occur due to maintenance or unforeseen issues. Golden Coil Mattress LLC is not liable for delays caused by events beyond our control, including natural disasters, pandemics, or supply chain disruptions.
🧾 Indemnification
You agree to indemnify and hold harmless Golden Coil Mattress LLC from any claims, damages, or losses arising from your use of our products or violation of these Terms.
✂️ Severability
If any provision is found unlawful or unenforceable, the remaining provisions remain in full force.
📜 Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Golden Coil Mattress LLC.
🏢 Business Identity & Legal Name
Golden Coil Mattress LLC is a registered Limited Liability Company in California.
• Legal Name: Golden Coil Mattress LLC
• Mailing Address: 2711 E 14th St, National City, CA 91950
• Store Address: 550 E 8th St, STE 2, National City, CA 91950
